FAQs

Shipping and Returns

What is the usual delivery time for products?

Our products are delivered within 8-10 business days from the date of placing the order.

How do I track my order?

Once the product is dispatched you will receive the tracking details in the email provided.

When will my order be shipped?

All the orders are shipped within 8-10 business days of purchase.

I have not received an order confirmation email. What shall I do?

Browse through your spam, junk and promotions folder. In case you have still not received the confirmation, reach out to us on howzthat.in@gmail.com with the following details:
1.Full name under which the order has been placed
2.Email address
3.Item(s) purchased
4.Order ID

Can I cancel My order?

All orders are subject to cancellation within 12 hours of placing the order. However, the refund is issued only through store credits.

Are your products brand new and authentic?

Every product sold on Howzthat's website is brand new. All T-Shirts go through a 3-step quality check process. 

  1. Do you offer Cash on Delivery?

We only accept prepaid payments that allow multiple payment options through our providers, i.e. Razor pay.

  1. Will my cards be saved on your database?

Howzthat is strictly against maintaining the private database of the customer. Moreover, the transaction is processed by our payment service providers via a secure gateway. 

  1. Which shipping carrier do you use?

The shipping carrier is subject to the serviceability of your Pin code. The products are shipped through Blue Dart, Delhivery etc.

  1. Do I need to pay Custom Duty on my order?

No. All products are shipped from our warehouse in India so you don't have to pay custom duty or any additional charges.